Privacy Policy

Effective Date: July 2019

Your privacy and trust are important to Trust East Bank.

1. Introduction

This Privacy Policy explains how Trust East Bank ("Trust East Bank", "we", "us", or "our") collects, uses, discloses, and protects your personal and financial information when you access or use our websites, mobile applications, and financial services (collectively, the "Services").

2. Information We Collect

We may collect information about you from a variety of sources, including information you provide directly, information generated through your use of our Services, and information obtained from third parties where permitted by law.

  • Personal identification information (such as name, address, email, phone number)
  • Account and transaction information
  • Device, browser, and usage information
  • Communications and customer support interactions

3. How We Use Your Information

Trust East Bank uses your information to operate, maintain, and improve our Services, including to:

  • Open, manage, and service your accounts
  • Process transactions and payments
  • Verify identity and prevent fraud
  • Comply with legal and regulatory requirements
  • Communicate with you about your account or our Services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only as permitted or required by law, including:

  • With service providers who perform services on our behalf
  • With financial institutions to process transactions
  • With regulators, law enforcement, or government authorities
  • In connection with a merger, acquisition, or business transfer

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no system can be guaranteed to be completely secure.

6. Data Retention

Trust East Bank retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Use

Our Services may be accessed from locations outside the United States. By using the Services, you understand that your information may be transferred to, processed, and stored in jurisdictions with different data protection laws than your own.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze usage, and improve our Services. You may control cookie preferences through your browser settings, though disabling cookies may affect functionality.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data, subject to applicable laws and banking regulations.

10. Changes to This Privacy Policy

Trust East Bank may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@trusteastonline.com
  • Address: 667 Madison Ave, New York, NY 10065